Company Background:
Our client is the world's leading supplier of advanced PC design tools.

Principle Duties and Responsibilities:

    Manage team, company mission and strategy:

• Be responsible for managing a group of high performing enterprise application developers in one or more geo locations. The immediate focus is to manage a group of CRM developers located in Shanghai, China.
• Provides day to day management support for all CRM developers located in Shanghai, China.
• Selects, develops and builds the team by recruiting resources and developing existing employees; provides ongoing feedback, training and development to meet organizational goals.
• Provides regular status updates to senior manager on status of projects, systems, problems and issues. Provides escalated support for problems and issues.
• Influences and/or creates strategy by proposing appropriate changes to business systems. Stays on top of the CRM technologies.
• Tracks and analyzes operational metrics such as systems effectiveness, project status, development productivities and return on investments.
• Implements and follows Autodesk standards and policies as defined by corporate and division senior management; escalates exceptions to direct manager or senior management staff.

    Manage project and system delivery and production system support:

• Manages design and development of the Autodesk CRM applications including Siebel Call Center and Partner Center and other supporting CRM applications such as SalesForce.com and Trillium applications.
• Works directly with Business Analyst and Architect team to do business requirements analysis, and solution design to meet the functional, performance, and security requirements.
• Assures business process functional, performance, and security requirements have been adequately addressed through system design and development.
• Establishes priorities for systems design and implementation to be in line with release strategies and business priorities.
• Supervises the team to identify major technical risk areas, and develop appropriate mitigation strategies and contingency plans.
• Works directly with QA team to support system validation including functional, regression and performance testing.
• Works with production support and other functional group to ensure the application quality in the production system, address the production issues within the SLA.

Required Experience and Skill set:

• Bachelor's Degree in Science or Engineering field is required.
• Minimum 8 years working experience in IT Enterprise Application development.
• Minimum 4 years IT Enterprise Application development manager experience in managing a team of high performance enterprise application developers.
• Minimum 2 years Siebel application development experience in using Siebel Tools to config and customize Siebel applications.
• Experience with CRM and ERP concepts; working knowledge with Siebel Call Center, eChannel, and eCustomer; knowledge with SaleForce.com, Web Portal Applications, and enterprise application integration.
• Strong knowledge and hands on experience in SQL query and PL/SQL programming.
• Some experience in developing workflow, integration object, and business services object.
• Expertise in system requirements analysis, and all aspects of system application and integration design, configuration, and customization.
• Quick learner (a must), in business rules, IT applications, technologies, and technical programming skills.
• Must have superior analytical skills.
• Must have strong verbal, listening, and written communication skills in English and Chinese.
• Must have strong interpersonal and organizational skills.
• Ability to deliver under pressure and sometimes with short timelines.
• Must be highly organized, detail oriented, and self-motivated.
• Strong knowledge and experience of business processes is a must.