Company Background:
Our client is the world's leading supplier of advanced PC design tools.

Principal Duties and Responsibilities:

• Interviews and consults with customers in order to gather and determine needs for project deployment. Works with new and existing customers in order to identify unrealized customer needs and recommend business processes changes that help customers maximize ROI of purchased solutions. 
• Mentor customers to support the new solution deployment. In cases where customer purchases product implementation and support services, this person will provide ongoing consulting throughout the lifecycle of projects. 
• Responds to customer support requests for support via telephone or electronic queue. Utilizes internal resources and/or knowledge-based tools to diagnose and resolve technical and process issues. 
• Develops and conducts professional product training seminars in small and large forums, in person and via web casts, to accelerate customer adoption. 
• Develops, contributes and implements detailed customer deployment plans (i.e. Statement of Work / Implementation Action Plan). Plays a key role in further developing current accounts by identifying complete solutions to meet additional unrealized customer needs. 
• Recommends best practices for solutions to meet customer business needs. May configure existing company products to ease the process change and adjustment required to ensure pilot project success. 
• Provides customer feedback, documentation and work samples to product management teams on quality, usability, content and feature requests for ongoing product improvement or feature prioritization. 
• Helps to identify key customer pain points with product implementations and clearly communicates them to appropriate marketing and product teams. 
• May also direct work or create work schedules. 
• May assume Partner Relationship Management or Product Lead responsibilities as assigned.

Requirements:

• Must have at least 3-5 yrs of architectural design, drawing and detailing experience. 
• 3-5 yrs experience with leading MEP and/or architectural design software (i.e. AutoCAD, DataCAD, Revit, Microstation, etc.). 
• Good understanding of workflow process between engineers and architects. 
• CAD management experience is desirable, especially with Revit and ADT. 
• Architect and/or Engineering qualifications desirable. 
• Must be willing to become an expert in the use of Revit, and Building Information Modeling products. Structural design and project management experience essential. 
• Demonstrated ability to work in a team of technical personnel, sales people, project managers. 
• Demonstrated ability to meet deadlines. 
• Demonstrated initiative and ability to drive decisions and get closure on recommendations and issues. 
• Excellent communication and presentation skills. 
• Demonstrated ability to lead a team to develop and deliver projects for acceptance and get into production within cost/schedule constraints. 
• Able to travel up to 50% of the time and enjoy working with diverse groups of people with widely variable technical skills. 
• Fluent in both Chinese and English. 
• Other Asian languages such as Japanese or Korean an asset.