Company Background:
Our client is a well-known Europe commercial vehicle manufacturer.

Objective of job
Provide Business Consulting to internal business partners and Demand Management in the area of Retail Management Systems. Provide inputs for the future development of DMS product, as a facilitator between Business and IT working networked (cross-department), identifying and utilizing synergies across ITM

Job designation
Business Consulting
Understand the value-chains of the Business partners (Internal & External) & serve as facilitator between Business and IT

• Prepare and support business requirement specification process
• Conduct research, data collection, analysis and synthesis to prepare, present and deliver recommendations and solutions to business partner
• Contribute to the development of a solution design that meets business requirements 
• Participate in the delivery and implementation of solutions for Business partners
• As business process advisor, develop at least one area of business process expertise (Accounting/Sales/Parts/Service) in which he/she is recognized as experts to facilitate effective communication with Business Partner

Demand Management
Play active role in the Demand Management of the Autoline Dealer Management System and related applications

• Qualify and Consolidate Demand
• Feasibility checks on the Demand working closely with CoC
• Develop High Level Estimation working closely with the vendors
• Prepare change and project approval documentation
• Provide inputs to project manager(s) for Project plan preparation
• Participate in Regional and national User Group Councils
• Work closely with the Support teams to identify areas of improvement

User Training

• Prepare and conduct (if required) trainings for the Dealer Users on new System enhancements and functionality introduced
• Prepare, plan and execute on-going training to the Dealer Users to bring them upto speed on Autoline DMS systems

Documentation

• Document all system changes, requirement specifications, with appropriate signature and approval, to ensure the compliance with FCPA, SOX and IT policies
• Prepare Training Manuals and Documents for effective Training Management

General Application Support

• Maintain the highest level of service to all internal customers

Qualification

Education
University degree in Computer Science and advanced studies in Business Management

Experience

• At least 4 years in Business process consulting or related role in a multi-national company
• Demonstrated experience in managing change arising from the business process or system functionality
• Experience in Retail Business processes in Automotive or related industries is an advantage

Special Knowledge

• Knowledge of ITIL processes related to Incident and Change Management
• Understanding of system development cycle and programming logic
• Basic knowledge in Project Management
• Knowledge in general IT infrastructure and components
• Knowledge of Autoline Dealer Mgmt System is preferred
• Good business partner communication, interpersonal skills and self driven
• Strong analytical and problem-solving skills in developing and designing solutions
• Excellent command of spoken and written English