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Hot Job-> Job opening-> IT Telecom & Semiconductor
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Customer Service Analyst(3363)

Company Background:
Our client is a leading MNC chipmaker in the computing and communications industries.


In this position, you will be responsible for managing a customer(s) business and supply line such as OEMs and/or It authorized distributors.

Your responsibilities will include but not be limited to:

  • Managing customer business by recommending and managing revenue POR 
  • Supporting customers by managing the supply pipeline from the customer demand through the delivery of the product. Customers are Original Equipment Manufacturers (OEM) or authorized distributors
  • Managing the supply line and working with multiple groups both internally (for example, sales, marketing, logistics, credit, finance, and others) and externally (for example, the customer, freight carriers, and others)
  • Responding to customer inquiries, building relationships with customers, and resolving customer issues
  • Performing business analysis to influence customers' business decisions, identify potential risks and opportunities, and forecast and track revenue plan of record per account base
  • Responsible for supply chain management and improving business processes to increase productivity and add value to the customer
  • Communicating and representing customer business to internal stakeholders
  • Building and managing effective business partnership with field sales and other internal business partners

You should possess a university degree at least five years of relevant business experience.  Master degree is a plus.  You should also possess strong business acumen, excellent communication and interpersonal skills, and good analytical and problem-solving skills. You should be customer-oriented, a team player and a fast learner. Additional qualifications include:

  • Ability to multitask and work in a dynamic and changing environment, both in independently and in a team environment
  • Excellent command of spoken and written English and Mandarin
  • High proficiency in PC and hands-on experience in Microsoft Office* and/or Outlook* and/or SAP*
  • Experience in MNCs would be an added advantage
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